COMPANY INFORMATION
Chitram TV. Website: chitramtvofficial.com. For correspondence please use the contact details published on the Website.
GENERAL INFORMATION
Chitram TV is an online store offering multimedia devices. Only adults or registered businesses may place orders. By placing an order, the Buyer agrees to these Statute provisions.
ACCOUNT REGISTRATION
Registration is optional but allows order tracking, profile management, and access to digital services. Personal data is processed in accordance with GDPR and local law.
PRODUCTS & ORDERS
Product information and availability are displayed on the Website. Prices exclude shipping costs; all prices are in EUR. Orders can be placed online 24/7. Order confirmation is sent via email.
PAYMENT METHODS
Payments can be made via credit/debit cards and Shopify checkout. Payment is required before shipment.
SHIPPING & DELIVERY
Delivery times vary depending on location and shipping method. Buyers must inspect shipments upon receipt. Any transport damage must be reported to the courier immediately; a damage report is required for complaints.
WARRANTY & COMPLAINTS
All products are covered by manufacturer or seller warranty. Warranty claims must include proof of purchase and a description of the defect. Complaints will be addressed within 14 days of receipt.
RIGHT OF WITHDRAWAL
Consumers have 14 calendar days to withdraw from the contract for distance sales. Goods must be returned in original packaging with all accessories. The consumer bears the cost of returning the goods unless otherwise agreed.
LIABILITY & DISPUTE RESOLUTION
Chitram TV complies with EU consumer protection laws. Disputes with consumers may be resolved via competent courts or consumer arbitration bodies.
COOKIES & DATA
The Website uses cookies for functionality, analytics, and marketing. Buyers may accept, reject, or customize cookie preferences. Personal data is processed in compliance with GDPR.
FINAL PROVISIONS
Chitram TV reserves the right to update the Statute; the current version is always available on the Website. By using the store, the Buyer agrees to these terms.