1. DATA CONTROLLER
The entity responsible for the collection and processing of personal data under applicable data-protection laws is Chitram TV (hereinafter referred to as “we”, “us”, or “our”). For data-protection inquiries please contact info@chitramtvofficial.com.
2. PERSONAL DATA WE COLLECT
We collect personal data when you visit or browse our Website, place an order, contact us for support or inquiries, or subscribe to communications (where applicable). The categories of personal data we collect may include:
— Identity data: full name, billing and shipping address. — Contact data: email address, telephone number. — Order data: purchased products, order history, transaction references. — Payment data: payment status and transaction identifiers. Payment-card details are processed securely by third-party payment providers and are never stored by Chitram TV. — Technical data: IP address, browser type, device and operating-system information. — Usage data: Website interaction data such as pages visited and navigation patterns (collected via analytics tools).
3. LEGAL BASIS FOR PROCESSING (GDPR)
We process personal data in accordance with the General Data Protection Regulation (GDPR) under the following legal bases:
— Contract performance (Article 6(1)(b)) — to process and fulfill orders. — Legal obligation (Article 6(1)(c)) — compliance with accounting, tax, and regulatory requirements. — Legitimate interest (Article 6(1)(f)) — Website security, fraud prevention, analytics, and service improvement. — Consent (Article 6(1)(a)) — use of cookies and optional communications.
4. PAYMENT PROCESSING
Payments made on the Website are securely processed by Shopify Payments, Stripe, and PayPal. These providers process personal data in accordance with their own privacy policies and GDPR obligations. Chitram TV does not store, access, or process full payment-card details at any time.
5. COOKIES AND ANALYTICS
We use cookies and similar technologies to enable essential Website functionality, analyze Website traffic and usage patterns (e.g. Google Analytics), and improve performance and user experience. Details regarding cookie usage are provided in our Cookie Policy. Users may manage or withdraw cookie consent at any time through browser or Website settings.
6. MARKETING COMMUNICATIONS
We currently send only transactional communications — order confirmations, shipping and delivery updates, and customer-service-related messages. Chitram TV does not send marketing or promotional emails unless explicitly stated and consented to by the user in the future.
7. DATA SHARING AND THIRD PARTIES
We may share personal data with trusted third parties strictly for operational purposes, including payment service providers, shipping and logistics partners, Website hosting and IT service providers, and analytics providers such as Google Analytics. All third parties are contractually obligated to safeguard personal data and comply with GDPR requirements.
8. GEOLOCATION AND CURRENCY SELECTION
To display prices in the currency most relevant to you (Euro or British Pound), we determine your approximate country from your IP address. This is a country-level lookup only — we do not identify your precise location and do not use it to identify you personally. The lookup is performed locally on our servers, and the result is not shared with third parties. This product includes GeoLite2 data created by MaxMind, available from https://www.maxmind.com.
9. INTERNATIONAL DATA TRANSFERS
Where personal data is processed outside the European Economic Area (EEA), we ensure adequate safeguards are in place, including the use of Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.
10. DATA RETENTION
Personal data is retained only for as long as necessary for its intended purpose: order and financial records are retained in accordance with legal and tax obligations; customer-support communications are retained as needed to resolve inquiries; analytics data is retained in line with analytics-provider retention policies.
11. YOUR RIGHTS UNDER GDPR
As a data subject you have the right to access your personal data, request correction or deletion of data, restrict or object to processing, request data portability, and withdraw consent at any time (where applicable). To exercise any of these rights please contact us at info@chitramtvofficial.com.
12. DATA SECURITY
We apply appropriate technical and organizational security measures to protect personal data against unauthorized access, alteration, loss, or misuse.
13. CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy periodically. Any changes will be published on the Website, and the updated version will become effective upon publication.