SHIPPING
Orders are processed within 1–3 business days. Standard shipping is available across the European Union and select countries. Delivery times typically range from 2–7 business days. Customers receive a tracking number once the order is shipped. Please inspect shipments upon delivery and report any visible damage to the courier immediately.
RETURNS
Customers may return eligible items within 14 calendar days of delivery. Returns must include original packaging, accessories, and proof of purchase. Customers are responsible for return shipping costs unless the item is defective or incorrectly shipped. To initiate a return, contact info@chitramtvofficial.com with your order details.
WARRANTY
All products are new and sourced from authorized manufacturers. Products are covered by the manufacturer’s or seller’s warranty. Warranty claims require a description of the defect and order information. Items may be repaired, replaced, or refunded at our discretion. Warranty does not cover damage caused by misuse or unauthorized modifications.
REFUNDS
Refunds are issued using the original payment method after returned items are received and inspected. Warranty replacements or repairs are handled promptly based on product availability.